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At Clixaremuxan, we are committed to your satisfaction. If you are not completely happy with your floral arrangement, please contact us within 24 hours of delivery, and we will work with you to resolve the issue.
If your arrangement arrives damaged or in poor condition, please contact us immediately with photos of the product. We will arrange for a replacement or provide a full refund at your discretion.
If you receive a product that differs from what you ordered, please contact us within 24 hours. We will arrange for the correct product to be delivered or provide a full refund.
Orders can be cancelled up to 48 hours before the scheduled delivery date for a full refund. Cancellations made less than 48 hours before delivery may be subject to a cancellation fee to cover preparation costs.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned product, or after we confirm the issue with your order.
Due to the perishable nature of flowers, we cannot accept returns of arrangements that have been delivered more than 24 hours ago, unless there is a defect or error on our part.
If you need to return a product or have questions about our return policy, please contact us at supportuse@clixaremuxan.world or call us at +61 3 9999 7997.